Privacy Policy at JAYABAJI Nepal 2026

At JAYABAJI, protecting your personal information is one of our highest priorities. This privacy policy explains what data we collect, how we use it, who we may share it with, and the steps we take to keep it safe. By using our platform, you agree to the practices described on this page. We encourage all players in Nepal to read this policy carefully. Hence, you fully understand your rights and know exactly how your information is handled at every stage of your experience with us.

Who We Are

JAYABAJI operates an online gaming platform built specifically for players in Nepal. We provide a wide range of entertainment options, including slots, live casino, sports betting, cricket betting, esports, fishing games, and more.

Our platform supports all transactions in NPR (Nepali Rupees) and provides full customer service in both Nepali and English. To learn more about our platform and our mission, visit the About Us page.

What Data We Collect

We collect several types of information to provide and continuously improve our services for you:

• Account information, such as your full name, date of birth, and email address, was provided during registration.
• Contact details, including your phone number and current residential address.
• Verification of documents, such as a government-issued photo ID, is required during identity checks.
• Transaction data covering all deposits, withdrawals, and payment method details processed through eSewa, Khalti, IME Pay, or bank transfers.
• Technical data such as your device type, operating system, browser version, and IP address.
• Usage data, including pages you visit, games you play, time spent on the platform, and overall session length.

We only collect information that is directly necessary to deliver and improve the services described across our platform.

How We Collect Data

Your personal information reaches us through several different channels:

• Directly from you when you create an account, make a deposit or withdrawal, update your profile details, or contact our support team for help.
• Automatically through cookies and similar tracking tools when you browse the website or interact with platform features. These tools help us understand how the site is used and improve your experience.
• From trusted third parties, such as identity verification providers and payment processing partners, who help us confirm your identity and securely handle financial transactions.

We do not gather information beyond what is needed to deliver our services to you and meet our legal obligations.

How We Use Your Data

The information we collect is used for the following specific purposes:

• Managing your account and giving you full access to all platform features and games.
• Verifying your identity to comply with legal requirements and prevent fraudulent activity on the platform.
• Processing your deposits and withdrawals through eSewa, Khalti, IME Pay, and bank transfers in NPR.
• Maintaining the overall security of the platform and detecting any suspicious or unauthorized activity.
• Responding to your questions, complaints, and service requests through our customer support channels.
• Sending you promotional offers, platform updates, and news about promotions only when you have given your clear consent. You can change your communication preferences or opt out at any time.

We do not use your data for any purpose not listed here without first informing you and obtaining your permission where required.

Data Sharing

JAYABAJI does not sell your personal data to any third party under any circumstances. We may share your information only in these limited and necessary situations:

• We have trusted service providers who assist us in running the platform, including payment processors and identity verification partners.
• With regulators or law enforcement authorities, when we are legally required or compelled to do so.
• When it is necessary to protect the rights, safety, and security of our players and the platform itself.

Every third-party partner we work with is contractually required to handle your data responsibly and in full accordance with the standards set out in this privacy policy. We regularly review our partnerships to ensure these standards are maintained.

Data Security

We take strong and practical measures to keep your personal data safe from unauthorized access, loss, or misuse:

• Encryption of all sensitive information during both transfer and storage.
• Strict access controls ensure that only authorized personnel can view personal data.
• Regular security audits and system updates to address newly discovered threats.
• Secure server infrastructure with continuous monitoring around the clock.

While no online system can offer a complete guarantee of protection, we continuously work to reduce risks and respond quickly to any potential security incidents. Our security practices are reviewed and improved on an ongoing basis to keep pace with current standards.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Once your data is no longer required for account management, legal compliance, or dispute resolution, we will either securely delete it or anonymize it so it cannot be linked back to you.

Certain records may be retained for a longer period if required by applicable law or regulation. When retention is no longer justified, we ensure that your data is handled properly and permanently removed from our active systems.

Your Rights

As a JAYABAJI player, you have clear and enforceable rights regarding the personal data we hold about you:

• Access: You can request a full copy of all personal data we have stored about you at any time.
• Correction: You can ask us to update or correct any incorrect or outdated information in your profile.
• Deletion: You can request that we permanently delete your personal data, subject to any legal obligations we may have.
• Withdrawal of consent: You can withdraw your permission for marketing messages or any optional data processing at any time without any penalty.

To exercise any of these rights, please reach out to us through our contact page. We will respond to all legitimate requests promptly and keep you informed throughout the process.

Children

All JAYABAJI services are intended strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has created an account on our platform, we will immediately and permanently close the account and delete all associated personal information.

If you believe a minor is using JAYABAJI, please contact our support team immediately so we can take swift action to protect them and remove their data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates are made, we will post the revised policy on this page and change the date shown at the top.

Continuing to use JAYABAJI after changes are published means you accept the updated version of this policy. We recommend checking this page regularly to stay informed. For questions about any updates, visit our FAQ page or contact us directly.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, we encourage you to contact us. You can reach our dedicated privacy support team through the contact page. We are available in both Nepali and English and will do our best to respond to your inquiry within a reasonable time.

For general platform questions not related to privacy, please visit our FAQ page or explore the VIP and Promotions sections.

Final Thoughts

Your privacy matters deeply to us. JAYABAJI is committed to handling your personal data with care, honesty, and full transparency at every step. Whether you enjoy casino games, lottery, instant win, or cockfight games, you deserve to know exactly how your information is collected, used, and protected.

We encourage you to also review our Terms and Conditions and Responsible Gaming pages for a complete picture of your relationship with the platform. If you have any privacy-related questions, please do not hesitate to contact us. Our team is ready to help you in both Nepali and English whenever you need assistance.